1       Orders

Where we sell you the Products

(a)    You may order Products as set out on the Site. If you place an order for Products on our Site, you are making an order to purchase the Product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes).

(b)    Some orders may be cancelled at any time before the cut-off time specified on the Site (Cut-off Time). If your order is subject to a Cut-off Time, you may cancel your order at any time before the Cut-off Time specified on the Site and subject to clause 5(c) you will be refunded the Price you paid for the Order. You agree that you cannot cancel your order after the Cut-off Time.

(c)     You acknowledge and agree that you will only be entitled to a refund of the Processing Fees if we or you cancel your order in full. Where your order is only cancelled in part, the Processing Fees will not be refunded to you.

(d)    If your order includes more than one Product, and those Products are subject to different Cut-off Times, you agree that the Cut-off Time for that order will be calculated according to the earliest Cut-off Time.

(e)    If your order includes more than one Product, you agree that you are not entitled to a partial cancellation of the Products in the order, whether the cancellation is made before or after the specified Cut-off Time.

(f)     We may, at our absolute discretion, accept or reject an order. If we need to reject your order, we will notify you within a reasonable time after your order is placed. Once we accept an order, a binding agreement is formed for the supply of Products to you in accordance with these Terms.

(g)    When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation on the Site, which may include an order number, an order ID, the delivery and billing addresses and a description of what was ordered.

(h)    Please be aware that some of the Products sold through the Site may not be suitable for children under 18 years old. Please take extra care when ordering Products for children under 18 years old.

(i)     All purchases made through the Site are subject to availability. We do our best to keep Products in stock and to keep the Site up to date with the availability of Products.

(j)     We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the Products you order (for example for an event beyond our reasonable control) or if Products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order. We will provide you with a refund for the price paid for the Products processed through your original payment method. Any delivery costs you have paid for the Products will also be refunded to you.

Where a Third Party Seller sells you the Products

(k)    If you purchase Products from a Third Party Seller, the specific details about your Order will be set out by the relevant Third Party Seller on the Site.

2       Price and payments

(a)    You must pay the purchase price of each product you order, plus any applicable delivery costs as set out on the Site (the Price) in accordance with this clause. All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable).  You acknowledge and agree that the Price is inclusive of the bank processing fees as set out on our Site (Processing Fees).

(b)    You must pay the Price upfront using one of the methods set out on the Site.

(c)     You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.

(d)    The payment methods we offer are set out on the Site. We may offer payment through a third-party provider, for example, WeChat Pay, Alipay, Apple Pay and Google Pay. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.

(e)    We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.

(f)     We may from time to time issue promotional discount codes for certain Products on the Site.

(g)    To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site.

(h)    The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.

If you are purchasing Products from a Third Party Seller, you agree that we will act as a limited payment agent and we will collect payment from you on behalf of the Third Party Seller.